I received an email that says "Your order is complete". Is my order ready for pick up?
Not quite yet! You will first receive an automated "Your order is complete" notice, but this just means your online request went through.
When CAN I pick up my order?
You may pick up your order beginning Monday, December 20th after 4pm, and throughout Christmas week during regular business hours of MON-SAT 8am-9pm. Please be aware that we are open abbreviated hours on Christmas Eve Day, from 8am-4pm, and CLOSED Christmas Day.
Who can pick up my order?
Anyone can stop by and pick up your order for you, as long as they have your name upon check-out.
What if I don't pick up my order before Thanksgiving?
We do not have the storage space to hold your order for longer than 1 week. We reserve the right, without refund, to cancel the order if your Thanksgiving order is not picked up by Monday, December 27th.
We will NOT send out a reminder email for pickups, please note the pick up date options listed above on your calendar!
If there are extenuating circumstances, give us a call at 216-785-9922 and we will do our best to accommodate you.
Do you offer shipping for these packages?
We are not offering shipping for our cookies at this time due to their delicate decorations and overall fragility.
Can you modify the order to address allergies or dietary preferences?
Sorry, not at this time! *NUT ALLERGY: Cookies are made with Almond extract.*
What is your return/cancellation policy?
All sales are final. These items are non-refundable or returnable.