Q: Do I need reservations?
A: Yes. If you'd like to dine in with us on the evening of this event, reservations are required. Valid ID will be required for alcohol consumption, and you must be 21+ to drink.
Q: Will I need physical tickets? Why does it say "Pick Up" when I go to check out?
A: You don't need any physical tickets - as soon as you complete your purchase you will be added to our in-house guest list that we use for check-in.
I received an email that says "Your order is complete". Is my order ready for pick up?
Not quite yet! You will first receive an automated "Your order is complete" notice, but this just means your online request went through.
If I selected a To-Go Kit, When CAN I pick up my order?
You may pick up your order the evening of the event beginning at 5:00pm.
Who can pick up my order?
Anyone can stop by and pick up your order for you, as long as they have your name upon check-out.
What if I don't pick up my order th night of the event? Can I pick it up earlier than advertised?
We will not have the pierogis on site earlier than 5pm the evening of the event, so we cannot accomodate early pick ups. We also do not have the storage space to hold your order for longer than 48 hours. We reserve the right, without refund, to cancel the order if you do not pick it up within this required window. If there are extenuating circumstances, give us a call at 216-785-9922 and we will do our best to accommodate you.
Q: Can I make substitutions to the menu?
A. No, We are not able to accomodate dietary restrictions, and cannot allow ANY substitutions for this event.
Q: What's the refund policy?
A: No Refunds. Your ticket is valid for the specific date/event for which you purchase. If you are unable to attend the event for any reason - we are not able to issue refunds or transfer your ticket to alternate dates/events. Your ticket is not valid for store credit of any kind. You may transfer your ticket to a friend, just give us a call to let us know of the switch.
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