Q: I need this as a Christmas gift. When is the last day to order to ensure I can receive my order before Christmas?
A: The deadline for pre-orders to guarantee availability before Christmas is December 13th.
Q: What if I miss the pre-order deadline?
A: Unfortunately, we cannot guarantee the availability of items after the pre-order period ends. Limited quantities of select merchandise may be available in the shop, but stock and sizes will be very limited.
Q: When will my order be ready for pickup?
A: You will receive an email notification as soon as your order is ready.
Q: How do I get my order?
A: Pre-ordered items must be picked up at Little Birdie Wine Nest, located at 6060 Broadview Rd., Parma, OH 44134 during normal business hours of Tuesday-Saturday 8am-9pm, and Sundays 9am-3pm. Please be advised that we will be closed on Christmas & New Years Day with limited hours of 8am-2pm on Christmas Even & New Years Eve.
Q: Can I order items as a gift and have someone else pick them up?
A: Yes! If someone else will be picking up your order, please email us at craftylaura@littlebirdiewinenest.com with their name so we can ensure a smooth pickup process.
Q: Can you ship my order?
A: Yes, shipping is available; however, our website cannot process shipping orders directly. If you’d like a shipping quote, please email your order number and shipping address to craftylaura@littlebirdiewinenest.com. We will provide a quote for the additional shipping cost and arrange your shipment once payment for shipping has been received.
Q: Can I change or cancel my pre-order?
A: Once your pre-order is placed, we are unable to make changes or cancellations due to the custom nature of these items. Please review your selections carefully before completing your order.
Q: How long will you hold my order?
A: Orders will be held for a maximum of 20 days. After this period, unclaimed items will be added to the sales floor, and no refunds will be issued.
Q: What is your refund/exchange policy?
A: All sales are final. Since these items are custom-made to order, we cannot offer refunds or exchanges. Please carefully review the provided sizing charts to ensure you select the correct size.
Q: What are the washing and care instructions?
A: For garments: Wash inside out in cold water. Tumble dry on no heat or air dry to maintain quality. For tumblers: Hand wash only. For Trucker Hats: Spot clean with cool water.
Q: Will additional merch designs or extended sizes be available in the future?
A: Stay tuned! We frequently release limited-edition merchandise for special events and seasons, which may include new designs and extended size options. Follow us on social media or subscribe to our newsletter to stay updated on future launches.
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