I received an email that says "Your order is complete". Is my order ready for pick up?

Not quite yet! You will first receive an automated "Your order is complete" notice, but this just means your online request went through.  

When CAN I pick up my order?

You may pick up your order in-store at Little Birdie Wine Nest starting on 2/13 at 6:00pm through Valentines Day 2/14 at 9:00pm.

Who can pick up my order?

Anyone can stop by and pick up your order for you, as long as they have your name upon check-out. 

What if I don't pick up my order before Valentine's Day?

We do not have the storage space to hold your order for longer than beyond Valentine's Day 2/14 at close of business, nor will these products retain their optimum freshness. We reserve the right, without refund, to cancel the order if your holiday order is not picked up by Tuesday, February 14th at 9:00pm.

If there are extenuating circumstances, give us a call at 216-785-9922 and we will do our best to accommodate you.

Do you offer shipping for these packages?

We are not offering shipping  at this time due to the delicate decorations and overall fragility of these treat boxes.

Can you modify the order to address allergies or dietary preferences?

Sorry, not at this time! 

What is your return/cancellation policy?

All sales are final. These items are non-refundable or returnable, and are not valid for store credit of any kind.